I wrote this at 39000 feet returning to the UK from vacation. Unusually, I have completely relaxed during my 2 weeks in Yellowstone and the Grand Tetons and given very little thought to work until boarding my plane and thinking about my first day back in the office. Most of us recognise a feeling of ‘swimming through treacle’ when returning [...]
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Neil Armstrong, the first man to walk on the moon died this weekend. I remember as a young boy watching the US manned space programme on a small black and white TV, and being allowed to stay up late to watch the first moon landing. The moon walk started at 3am UK time, so I had to make do with [...]
Over the years I have been involved in a number of customer service initiatives in several companies. Some were internal IT related – the help desk inevitably looming large – and some external call centre and CRM projects. Some were with my role being director of a division, some as the CIO and some as a consultant. All had an [...]
Why do we insist on thinking digitally about analogue problems? We are in the digital age. Digital TV, digital radio, digital cameras and of course the digital computer. Taken at face value all that means is that we sample things at a given rate and assign a value to that measurement so that we can reproduce it with a high [...]